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Delivery & Pricing Policy

Please see below our detailed delivery & pricing policy

Delivery Zones

Zone 1: Lagos Mainland (Same-Day Available)

Coverage: Ikeja, Yaba, Surulere, Victoria Island, Lekki Phase 1, Ikoyi, Maryland, Ogba, Ojota, Gbagada, Anthony, Ketu, Mile 12, Oshodi, Mushin, and surrounding areas.

Delivery Fee: ₦2,000 (same-day) | ₦1,500 (next-day)

Zone 2: Lagos Extended Areas

Coverage: Ajah, Lekki Phase 2, Ikorodu, Epe, Badagry, and other outer Lagos areas.

Delivery Fee: ₦2,500 (next-day only)

Zone 3: Other States

Coverage: Major cities in Ogun, Abuja, Port Harcourt, Ibadan, Kano, and other states.

Delivery Fee: ₦3,500 - ₦5,000 (2-3 business days)

Delivery Timelines

Same-Day Delivery (Lagos Mainland Only)

Available for Zone 1 areas
Orders must be placed and paid before 1:00 PM
Delivery typically completed between 4:00 PM - 8:00 PM
Additional fee: ₦2,000

Next-Day Delivery

Available for all Lagos areas
Orders placed after 1:00 PM will be dispatched next day
Delivery typically completed by 6:00 PM the following day
Fee: ₦1,500 (Zone 1) | ₦2,500 (Zone 2)

Interstate Delivery (2-3 Days)

Available for major cities nationwide
Orders dispatched within 24 hours
Transit time: 2-3 business days
Fee: ₦3,500 - ₦5,000 depending on location

Payment Terms

Payment Methods

Bank Transfer
Card Payment (via secure payment gateway)

Payment Policy

Payment must be made in full before order dispatch
Cash on delivery is NOT available for resellers
Orders are only dispatched after payment confirmation
Failed payments will result in order cancellation

Order Processing

Once you place an order through your dashboard:

Order is received and payment is confirmed

Product is picked from our warehouse and quality checked

Item is packaged in white-label packaging (no branding)

Order is dispatched with assigned rider

You receive tracking updates via dashboard

Customer receives delivery and confirms receipt

Delivery proof (photo/OTP) is uploaded to your dashboard

Return & Failed Delivery Policy

Quality Issues

If a product is damaged, defective, or incorrect, it can be returned within 48 hours of delivery. Contact support immediately with photos. We will arrange pickup and replacement at no cost.

Failed Delivery

If delivery fails due to customer unavailability or incorrect address:

First attempt: Free reattempt within 24 hours

Second attempt: ₦1,000 redelivery fee

Customer refusal: Product returned to warehouse, reseller pays return shipping

Order Cancellation

Orders can be cancelled free of charge if not yet dispatched. Once dispatched, cancellation incurs a 30% restocking fee.

Important Notes

Delivery times are estimates and may vary due to traffic or unforeseen circumstances

Public holidays may affect delivery schedules

Customers should be available to receive deliveries at the provided address

We are not responsible for delays caused by incorrect address information

All deliveries require recipient signature or OTP confirmation

White-label packaging is standard - no company branding will appear on packages